Mio Moov 500 - 4.7' Portable GPS Navigation Customer reviews

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Mio Moov 500 - 4.7' Portable GPS Navigation Reviews

Mio Moov 500 - 4.7' Portable GPS Navigation Review by NLO (Woodbine, MD)

From Customer Service to the product, please save yourself the time and frustration that I have spent. I purchased the MOOV 500 in October 2008. About two months later I noticed that the calibration was off about 1/4 of an inch. If you have one, you know that all of the important features are located on the right side (cancel, zoom, etc). For example, if I typed a "P", the letter "O" or "I" would come up. I could not use any of the slider bars due to this calibration issue. I called into the helpless desk and he advised me that there wasn't any way to adjust calibration, and that I should reset to factory defaults. I was disappointed to lose my preferences, but I just spent alot of money on this so, ok. I ask the helpless desk how to back up my addresses so I wouldn't lose them and they checked and found out there is no way to back anything up, (Yes, he even asked someone). Of course through my own poking around, I found that there is a way by using the software provided in the box. Too late for that I reset to factory defaults, and of course that didn't fix anything. I called back and they advised me to use the provided software to do a software download (thus, how I found out about the backup/restore option). Of course, the provided cable didn't work, but I found another that did. I did the software download and of course, still not fixed. I called into helpless desk and they requested I send it in to them at my expense (insured as well). I sent it in, and when they sent it back, three weeks later, there was not an option to leave the package, and I was forced to take the day off of work to sit around and wait for the package to arrive. I opened my fresh from repair GPS and found the fix scribbled on a piece of paper. They had done the same software install that I had done previously. REALLY?? I plugged it in hoping against hope that they had done something different to fix it and that it was in fact fixed. Of course NOT. I called in again to express my displeasure and this is where their customer service really shined thru. I was told to send it back to them to repair. Really? You are kidding, right? This was not acceptable to me, and I advised that I wanted my money back or a replacement. She said she would check with her supervisors and email me back. Two weeks later I called in explaining my problem once again and now getting a little angry that I am still dealing with this. Well, the helpless desk rep said that they had decided that my only option was to send it back to them for repair. I told them that this was not acceptable, and that I wanted to escalate to a supervisor. I was told that they could have one call me back in 24-48 hours? What kind of escalation is 24-48 hours? I told the helpless desk representative that I would hold for the next available supervisor and after telling me that they would call me back in 24-48 hours as per procedure, she left me on hold for 3 HOURS! Never coming back to say that they were trying to find someone, or escalate further up the ladder, but out of spite, left me on hold with no explanation for 3 HOURS!! I take that back, after three hours of having no interaction with them, I finally hung up. Who knows how long they would have left me hanging on!! Considering that their hours are 0900 to 1800 CST time and I finally hung up at 1830CST. Boy those supervisors must be really busy handling upset customers!! So 48 hours later, after not receiving a call back from anyone, I call back in once again, and apparently found a supervisor that was available who advised me that she would check with her superiors about what to do, but they do not refund the purchase price. She said she would call back in 24 hours, do I believe her? No, but I will update with news as I get it.

Mio Moov 500 - 4.7' Portable GPS Navigation Review by F. C. Santiago

I just bought this GPS at radio shack and it works great. I have been able to find my way through Boston and Portsmouth, NH both a hard to navigate through.

I would not spend over $200.00 on it though.

Mio Moov 500 - 4.7' Portable GPS Navigation Review by M. Wang (CT United States)

This GPS has a large and bright screen. The satellite connection is fast. The database is useful. And if you look around hard enough, you may find it at sale prices as low as $120, which would be a great value.

Then why did I give it just 3 stars? First, the antenna reception is mediocre. The database is basic. The software is not the most intuitive. Instead of "Stay on the highway", the voice instruction says "Keep left", which still confuses me sometimes. The suction cup does not work on dashboards that are not smooth, e.g. the Ford Focus I rented the other day. And last but not least, the battery lasts a laughable 5-10 minutes. This GPS is strictly for cars. But, at least, the car kit is included.

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Mio Moov 500 - 4.7' Portable GPS Navigation:: Technical Details

Preloaded with Over 3.5 Million Points of Interest
Stylish 4.7 inch Superwide Touchscreen Interface
Preloaded U.S. Map of All 50 States and Puerto Rico
Text-to-Speech in English for Turn-by-Turn Voice Guidance
Get fast and accurate GPS signal reception every time with faster GPS fix technology. No extra fees and PC connection required
Brand: Mio
Product Type: Electronics

Mio Moov 500 - 4.7' Portable GPS Navigation:
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Sunday, January 8, 2012